*i,just went&got,
*a Visa gift card,to,pay,
*Google,
&they are not:allowing,it,
*to,be used!!!!
*Your request failed. Ensure your payment method info is correct or add a new payment method to your Google Account. Learn more [OR-CCSEH-05]
You’re connected with agent Hev.
8:16 PM
Welcome! Your Case ID is 4-5590000036429. Refer to this if you need to contact us again.
By the way, the chat will stay open for 24 hours after your last message. If you step away for any reason, you can come back to this chat.
H
Hi Kim, thanks for contacting Google One Support. My name is Hev, I'm reading over your concern right now. How are you?
Hev · 8:17 PM
hello,I,just purchased a Vanilla Visas Gift Card&I,cannot get it to be received by u
iI,checked and teh card is all set
but,it is not being accepted?
8:18 PM
H
I'm sorry to hear that. I'll be checking on that one for you
Before we proceed with your concern, may I verify if this is the email address we are working on KIMCHIREV12@GMAIL.COM
Hev · 8:18 PM
i,have to pay my bill for;$10.61
8:19 PM
H
Thanks for confirming your email address.
Hev · 8:19 PM
H
I understand your concern about the payment you are trying to make for your Google One subscription.
No worries, you got me on this chat
Let's work on this together
Hev · 8:20 PM
H
May I know if you already updated your payment method?
Hev · 8:20 PM
i,tried with that information i just posted to u
A Vanilla Visa Gift card for:$20.00
8:21 PM
H
Since I can see here that the charge is still trying to push through on your previous payment method MASTERCARD - 2858
Hev · 8:22 PM
here isthe new card the gift card
H
Yes, Kim. I understand. However, you needed to update the primary payment method first
i,have a new card that is being activated
H
We do no have tools to manually add your edit your primary payment method
Please go to the link I have provided
Also please do not provide your full card details on other support or if contacting anyone
Hev · 8:25 PM
H
Only provide the last 4 digit of your card
This is for your security and privacy purposes
Hev · 8:25 PM
my new card for the bank will not be active until july 1st
but,i,have this gift card for today
8:26 PM
H
Please follow the steps below:
Go to
payments.google.comClick Subscriptions and services
Click Manage under Google One subscription
Then change the payment method
Hev · 8:27 PM
but that card is not active
i,only want to use this gift card
H
Kim, please follow the steps since we do not have tools to access any Google Account.
Hev · 8:28 PM
i,mean what if i only want to use gift cards from now on
i only want to use my gift card for today &that means that u only need that card today
8:29 PM
H
Yes, you can use it by updating the payment method from the steps I have provided you
Hev · 8:29 PM
H
We do not have tools to manually change the payment method on your account since we do not have access on any Google Account
Hev · 8:30 PM
H
I'm afraid to say no Kim
Kim, kindly stop providing me the whole gift card number and to any support as well. Since this will be only used on your end we do not have options or any tool access to Google Accounts
Hev · 8:31 PM
i just tried &it rejected it
8:31 PM
H
What error message does it show?
Hev · 8:32 PM
Multiple payments accounts are linked to this payments profile. Editing this payment method will apply to all linked payments accounts.
H
Can you send me a screenshot as well? So that I can check it here on my end
Hev · 8:32 PM
H
Do you see a paper clip icon?
Hev · 8:33 PM
H
Sure, please take your time
Hev · 8:33 PM
H
Please give me 2-3 minutes to check on this
Hev · 8:35 PM
can i send an email of the gif tcard?
H
Thank you for patiently waiting
Hev · 8:38 PM
H
Since your Google One subscription is already on Grace Period, we can choose from these options:
1. Is to cancel your subscription now so that your be able to resubscribe to Google One subscription
2. You'll wait for your card's activation on July 1, 2024 since you still on your Grace period and able to have your subscription still activated.
Let me know what option you would like to do
Hev · 8:40 PM
they are threatening to cancel with no-grace period
i,have asked if the ycould take 2 pyments nexy=t month
8:42 PM
H
What do you mean threatening?
Hev · 8:42 PM
well,they will not take 2 payments next month&they are telling me that they will destroy all of my miraculous pictures etc.
the yare always threatening me
H
Possibly, Kim. Though I cannot guarantee since the payment is system generated
Hev · 8:43 PM
Let me explain this to you
Hev · 8:43 PM
When your plan ends on 06/09/2024, you’ll lose access to:
Your 2 TB storage plan shared across Google Drive, Gmail, and Google Photos
Family sharing options with private storage and access to your benefits
Extra member benefits and perks
8:44 PM
H
It seems we are not on the same page for this
Hev · 8:44 PM
this is one of the messages
8:44 PM
H
Yes, I understand the message you received and such
Hev · 8:44 PM
Take action or your Gmail may be interrupted
kim, we’re still having trouble processing the payment for your Google One plan.
If you do not update your payment information, your membership will end on 06/09/2024. Since you will be over your storage limit, Google Drive, Gmail, and Google Photos services may be interrupted.
In order to keep your membership and benefits, please update your payment method.
If you do not update your payment method or clean up storage, services will be interrupted until your storage usage is under the 15 GB of storage that comes with your Google Account.
8:44 PM
H
Can I cut you out first and let me explain this to you
Hev · 8:45 PM
*GOOGLE IS TRYING TO:BLOCK,WHO,I,AM,
*FROM,
*SHOWING THIS:DIALOGUE&FROM,
*PAYING WITH,THE VISA GIFT CARD!!!!
*THAT,I,BOUGHT!!!!PURCHASED!!!!
H
I really understand all the email you received from Google regarding updating your payment for your storage subscription. However, I already provided two resolutions for this case. I also confirmed that you are currently on Grace Period that will run for 30 days.
Though it doesn't shown on the email
Hev · 8:47 PM
H
However since I already confirmed this to you, kindly know that I'm trying my best to resolve this case on the resolutions I have proivded
Hev · 8:48 PM
I,JUST DONOT WANT MY SUBSCRIPTION CANCELLED
2. You'll wait for your card's activation on July 1, 2024 since you still on your Grace period and able to have your subscription still activated.
i,just want to understand why<I,cannot use my gift card?
8:49 PM
H
I understand, Kim. No worries, once your card gets activated please follow the steps I have provided you.
Hev · 8:50 PM
they are threatening to cancel
so,I,want to pay with the gift card
8:50 PM
H
However, the gift card is may not really accepted as a form of payment method
By the way, just making sure that you really try to add the payment method on this link
I can send you an email and you can attach the screenshot from it
Hev · 8:52 PM
i,am told it can be used online
8:52 PM
H
No worries, I already sent an email on your account kimchirev12@gmail.com
Please attach the screenshot showing the error message whenever you attempt to use the Gift card as a payment method
Hev · 8:53 PM
*more to come...."
*Google is trying to;get rid.of,
*whoI,am,
*with:JESUS!!!!
*so,they are trying to:deny who,i,am,
*A GRACE PERIOD!!!!
*THE WOMAN ONLINE,
*THE GOOGLE WORKER,
*SAID,THAT,SHE IS SURE,
*THAT,I,GET:A GRACE-PERIOD!!!!
*SHE MIGHT NOW BE WONDERING WHY,GOOGLE,
*DOESNOT WANT WHO,I,AM TO HAVE WHAT,
*THAT IS ANYTHING ABOUT@!!!!I,AM,
*STILL SPEAKING WITH,
*THE WORKERS.
*google needs to,just,
*take this payment!!!!I,have been online,
*FOR:OVER TWO-HOURS&GETTING NOW A FORTH PERSON,TO;SPEAK WITH!!!!
*JUST GODDAMNED TAKE:THEE-*PAYMENT!!!!
*I,HAVE A REAL:NERVOUS CONDITION!!!!
*I,HAVE:PTSD ...."I,GET:A MONTHLY-DISABILITY PAYMENT FOR!!!!
&GOOGLE CEASES TO:STOP,
*TORMENTING,WHO,
*JESUS AND I,ARE!!!!
*~Gift card:4097 5825 0443 7594 07/32 cvc 696
*VANILLA VISA GIFT CARD!!!!
*Kim LaPointe Rev.12 Payment for google storage!~
*THE-WORKERS HAVE BEEN NICE,
*BUT,COME ON!!!!
*DON'T THEY KNOW HOW TO,
*TAKE A PAYMENT!!!!WITHOUT,
THIS,
*RUN AROUND!!!!
ou’re connected with agent Hev.
8:16 PM
Welcome! Your Case ID is 4-5590000036429. Refer to this if you need to contact us again.
By the way, the chat will stay open for 24 hours after your last message. If you step away for any reason, you can come back to this chat.
H
Hi Kim, thanks for contacting Google One Support. My name is Hev, I'm reading over your concern right now. How are you?
Hev · 8:17 PM
hello,I,just purchased a Vanilla Visas Gift Card&I,cannot get it to be received by u
iI,checked and teh card is all set
but,it is not being accepted?
8:18 PM
H
I'm sorry to hear that. I'll be checking on that one for you
Before we proceed with your concern, may I verify if this is the email address we are working on
kimchirev.12@gmail.com?Hev · 8:18 PM
i,have to pay my bill for;$10.61
8:19 PM
H
Thanks for confirming your email address.
Hev · 8:19 PM
H
I understand your concern about the payment you are trying to make for your Google One subscription.
No worries, you got me on this chat
Let's work on this together
Hev · 8:20 PM
gift card:4097 5825 0443 7594 07/32 cvc 696 Kim LaPointe
Rev.12 pymnt for google storage
8:20 PM
H
May I know if you already updated your payment method?
Hev · 8:20 PM
i,tried with that information i just posted to u
A Vanilla Visa Gift card for:$20.00
8:21 PM
H
Since I can see here that the charge is still trying to push through on your previous payment method MASTERCARD - 2858
Hev · 8:22 PM
here isthe new card the gift card
gift card:4097 5825 0443 7594 07/32 cvc 696 Kim LaPointe
Rev.12 pymnt for google storage
8:24 PM
H
Yes, Kim. I understand. However, you needed to update the primary payment method first
i,have a new card that is being sctivated
H
We do no have tools to manually add your edit your primary payment method
Please go to the link I have provided
Also please do not provide your full card details on other support or if contacting anyone
Hev · 8:25 PM
H
Only provide the last 4 digit of your card
This is for your security and privacy purposes
Hev · 8:25 PM
my new card for teh bank will not be active until july 1st
but,i,have this gift card for today
8:26 PM
H
Please follow the steps below:
Go to
payments.google.comClick Subscriptions and services
Click Manage under Google One subscription
Then change the payment method
Hev · 8:27 PM
but that card is not active
i,only want to use this gift card
H
Kim, please follow the steps since we do not have tools to access any Google Account.
Hev · 8:28 PM
i,mean what if i only want to use gift cards from now on
i only want to use my gift card for today &that means that u only need that card today
8:29 PM
H
Yes, you can use it by updating the payment method from the steps I have provided you
H
We do not have tools to manually change the payment method on your account since we do not have access on any Google Account
Hev · 8:30 PM
gift card:4097 5825 0443 7594 07/32 cvc 696 Kim LaPointe
Rev.12 pymnt for google storage
8:30 PM
H
I'm afraid to say no Kim
Kim, kindly stop providing me the whole gift card number and to any support as well. Since this will be only used on your end we do not have options or any tool access to Google Accounts
Hev · 8:31 PM
i just tried &it rejected it
8:31 PM
H
What error message does it show?
Hev · 8:32 PM
Multiple payments accounts are linked to this payments profile. Editing this payment method will apply to all linked payments accounts.
H
Can you send me a screenshot as well? So that I can check it here on my end
Hev · 8:32 PM
H
Do you see a paper clip icon?
Hev · 8:33 PM
H
Sure, please take your time
Hev · 8:33 PM
Please give me 2-3 minutes to check on this
Hev · 8:35 PM
can i send an email of the gif tcard?
H
Thank you for patiently waiting
Hev · 8:38 PM
H
Since your Google One subscription is already on Grace Period, we can choose from these options:
1. Is to cancel your subscription now so that your be able to resubscribe to Google One subscription
2. You'll wait for your card's activation on July 1, 2024 since you still on your Grace period and able to have your subscription still activated.
Let me know what option you would like to do
Hev · 8:40 PM
they are threatening to cancel with no-grace period
i,have asked if the ycould take 2 pyments nexy=t month
8:42 PM
H
What do you mean threatening?
Hev · 8:42 PM
well,they will not take 2 payments next month&they are telling me that they will destroy all of my miraculous pictures etc.
the yare always threatening me
H
Possibly, Kim. Though I cannot guarantee since the payment is system generated
Hev · 8:43 PM
Let me explain this to you
Hev · 8:43 PM
When your plan ends on 06/09/2024, you’ll lose access to:
Your 2 TB storage plan shared across Google Drive, Gmail, and Google Photos
Family sharing options with private storage and access to your benefits
Extra member benefits and perks
8:44 PM
H
It seems we are not on the same page for this
Hev · 8:44 PM
this is one of the messages
8:44 PM
H
Yes, I understand the message you received and such
Hev · 8:44 PM
Take action or your Gmail may be interrupted
kim, we’re still having trouble processing the payment for your Google One plan.
If you do not update your payment information, your membership will end on 06/09/2024. Since you will be over your storage limit, Google Drive, Gmail, and Google Photos services may be interrupted.
In order to keep your membership and benefits, please update your payment method.
If you do not update your payment method or clean up storage, services will be interrupted until your storage usage is under the 15 GB of storage that comes with your Google Account.
8:44 PM
H
Can I cut you out first and let me explain this to you
Hev · 8:45 PM
H
I really understand all the email you received from Google regarding updating your payment for your storage subscription. However, I already provided two resolutions for this case. I also confirmed that you are currently on Grace Period that will run for 30 days.
Though it doesn't shown on the email
Hev · 8:47 PM
H
However since I already confirmed this to you, kindly know that I'm trying my best to resolve this case on the resolutions I have proivded
Hev · 8:48 PM
I,JUST DONOT WANT MY SUBSCRIPTION CANCELLED
2. You'll wait for your card's activation on July 1, 2024 since you still on your Grace period and able to have your subscription still activated.
i,just want to understand why<I,cannot use my gift card?
8:49 PM
H
I understand, Kim. No worries, once your card gets activated please follow the steps I have provided you.
Hev · 8:50 PM
they are threatening to cancel
so,I,want to pay with the gift card
8:50 PM
H
However, the gift card is may not really accepted as a form of payment method
By the way, just making sure that you really try to add the payment method on this link
I can send you an email and you can attach the screenshot from it
Hev · 8:52 PM
i,am told it can be used online
8:52 PM
Please attach the screenshot showing the error message whenever you attempt to use the Gift card as a payment method
Not your gift card number Kim
The screenshot of the error message
Hev · 8:57 PM
H
Earlier I asked you a screenshot of the error message you are getting when trying to add the Gift Card on this link
payments.google.comHev · 8:57 PM
Multiple payments accounts are linked to this payments profile. Editing this payment method will apply to all linked payments accounts.
8:57 PM
Kindly attach it from the email I sent
And not the Gift card details
Hev · 8:58 PM
H
I really can't do anything from it
Hev · 8:58 PM
H
Kim, screenshot please. Not the message showing on the error message.
Hev · 8:59 PM
i,donot know how to do that
8:59 PM
H
Screenshot of the error message, please do not copy it
Is there any one near you who can assist you to perform the screenshot for you?
Hev · 8:59 PM
maybe u can tell me how to
9:00 PM
H
May I know what device you are using?
Hev · 9:00 PM
H
Is it okay if we do a screen share? Don't worry, I can only see what ever is on your screen and instruct you what to do, but won't be able to control it. And for your privacy, you can pause or end the screen share to hide sensitive or personal information.
Hev · 9:00 PM
Please share your entire screen
Hev · 9:01 PM
H
Are you able to accept it?
Hev · 9:02 PM
it was there then disappeared when i wrote to u
9:02 PM
H
Let me end it and send you another request, please set it up first before you reply to our chat
Hev · 9:03 PM
H
Now I can see your screen
Subscription and services
Hev · 9:04 PM
H
Beside the payment method
Hev · 9:05 PM
Click change payment method
Try to add your gift card from there
There are multiple payment method on your account as per checking your payment methods
You can try to remove the non active ones
Hev · 9:08 PM
H
On the Payment Method tabs
Hev · 9:09 PM
H
Does the gift card has enough balance?
Hev · 9:12 PM
i just checked it it is all set
H
In that case, let me go ahead and transfer this case to Play support to further assist you on adding your Gift card to your payment method. Since Google One subscription accepts Gift card as apyment
H
Please give me 2-3 minutes to transfer this chat
Hev · 9:13 PM
You’re connected with agent Lusia.
9:15 PM
L
Please allow me 2 to 3 minutes while I go through your previous interaction.
Lusia · 9:16 PM
L
I understand that you are unable to add the payment method in your Google account.
Lusia · 9:22 PM
by my bank card until july 1st but,I,purchased a visa gift card
Could you please help me with the screenshot of the error message you are getting while adding the bank account?
Lusia · 9:24 PM
i,had hev help me with that we shared teh screen
i,am not sure how to do a screen shot
L
I will send an email to you please reply back with the screenshot.
Lusia · 9:25 PM
i didnot receive an email
i,am not sure how to take a screen shot we ca nshare teh screen if u send that info
is there a way to call the card in to u
or have u take it right here?
9:28 PM
gift card:4097 5825 0443 7594 07/32 cvc 696 Kim LaPointe
Rev.12 pymnt for google storage
it is for;$20.00 so there is plenty on it
9:28 PM
L
Just to confirm, are you referring to the Google One?
Lusia · 9:30 PM
not sure,if that is which one i have
L
My scope of support is limited to the Google Play store.
For your question to be answered, I need to transfer your chat to the dedicated support team. Allow 2-3 minutes for me to transfer the chat. Please stay connected.
Lusia · 9:31 PM
I checked online&they do accept visa cards to pay subscriptions
i just need someone to take teh payment
You’re connected with agent Kris.
9:33 PM
K
Thanks for contacting Google One support! I'm Kris and I'll be chatting with you today! In case you need to refer to this chat interaction in the future, please take note of the following ID 4-5590000036429
Kris · 9:34 PM
K
May I please confirm the email address we're working on? and am I chatting with kim/
Kris · 9:34 PM
K
Thanks for confirming, Kim
Kris · 9:36 PM
K
I do understand that you need assistance with a gift card, can you give me more details with the issue?
Kris · 9:39 PM
my bank card will not be activated until july 1st so,I,want to pay by this gift card tonight
but it is not activated yet
&the form to try&add teh gift card is not allowing it to be added
so,I,am needing someone to take the payment
i,can pay any fee for paying it
K
I understand how important it is for you. I'll do my best to help you. If we can’t find a solution, I’ll collect feedback from our developers and give you an external resource that might help.
Kris · 9:43 PM
I juts need to pay my bill using this gift card
gift card:4097 5825 0443 7594 07/32 cvc 696 Kim LaPointe
Rev.12 pymnt for google storage
9:44 PM
K
You said that upon adding the gift card, its not allowing you. Can you send me a screenshot of the error your getting please?
Kris · 9:44 PM
i,donot know how to do that
it is a gift card fora one time payment only so it is not really ok with that it looks like
IF U READ THE WHOLE TRANSCRIPOT HERE,U,WILL BE ABLE TO SEE,WHAT GOOGLE IS TRYING TO DO TO WHO,I,AM
EMPHASIZING WITH CAPS NOT YELLING
9:49 PM
K
To better understand and troubleshoot the issue properly, I would need to see the error your getting into your screen
Kris · 9:50 PM
Remove payment method
Choose a new payment method before removing Mastercard •••• 2858
Add credit or debit card
#
Card number
4097 5825 0443 7594
Visa
MM
07
/
YY
32
CVC
696
More information about CVC.
Cardholder name
kim Lapointe
rev.12ZIP code
01013
The services and subscriptions below will be paid with this new payment method.
2 TB (Google One)
$10.61 past due
By continuing, you agree to the Google Payments Terms of Service. The Privacy Notice describes how your data is handled.
K
What is the device your using in doing the transaction?
Kris · 9:51 PM
Click Settings (gear icon).
Click Change payment method.
In Google Play, on the left, click My subscriptions.
Next to "Google One," click Manage.
Next to "Primary payment method," click Update.
Select an option and follow the steps on the screen.
Kris · 9:53 PM
I DONOT SEE SUBSCRIPTIONS
IT TELLS WHAT KINDS OF PLANS MONTHLY
K
Alright, aside from the computer do you have any other device that we can do this like an android phone?
Kris · 10:01 PM
I,HAVE A MOBILE PHONE YES
K
Is that an android phone?
Kris · 10:06 PM
On your phone or tablet, open the Google One app
At the top, tap Menu and then Settings.
Kris · 10:07 PM
K
Tap Change payment method.
Tap Google One and then Update.
Follow the steps on the screen.
Kris · 10:07 PM
I,AM NOT SURE HOW TO DO IT
IT SAYS HI KIM LAPOINTE
REV.12K
At the top, tap Menu and then Settings.
Kris · 10:11 PM
K
Please follow the steps on the screen.
Kris · 10:13 PM
IT IS NOT ALLOWING ME TO SAVE THIS CARD FOR METHOD OF PYMNT
10:15 PM
K
Thank you for the information
Kris · 10:15 PM
MY NMAE IS NOT ON THE CARD IT SAYS A GIFT FOR YOU ON IT
BECAUSE IT ISA GIFT CARD NOT MY ACTUAL NAME
MY ACTUAL NAME IS ON MY ACCOUNT
K
Aside from add credit or debit do you have any other payment option?
Kris · 10:16 PM
IS THA TAN OPTIONAL TO DO WITH THIS GIFT CARD?
K
Kindly give me 2-3 minutes to look further into your issue.
Kris · 10:20 PM
K
Thank you for patiently waiting.
Kris · 10:24 PM
K
Kim, I tried to check my resources. In order for you to use that gift card for Google One, it should be added first to your Google Play balance. I completely understand the importance of your concern however we're actually the technical support team for Google One cloud storage services, specialized with files sync, storage subscription and online storage management. However since you have me now, let me find the support or article that may help out as much as possible.
To get the proper steps in adding the gift card amount to your balance. I will need to have you routed to Google Play support team.
Would that be okay with you?
Kris · 10:30 PM
i already have spoken to 3 people please just take my payment
gift card:4097 5825 0443 7594 07/32 cvc 696 Kim LaPointe
Rev.12 pymnt for google storage
i have been on here for over 2 hours
i donot want my services interrupted or cancelled
please just take the payment
10:32 PM
K
I'm sorry to hear that. I understand the urgency of this matter. As much as I wanted to take the payment we don't have a tool to do that. And to be able to get the funds for the payment. The funds should be added first to the balance. And the steps for that is not available in our resources that is why I need to route you to the correct support team that has access to those steps
Kris · 10:37 PM
U,CAN TAKE THIS PAYMENT&CALL IT IN
K
For security and privacy we don't have a tool to do that. And also to secure your information, we are allowed to do changes in the account on your behalf
Kris · 10:39 PM
K
And also to secure your information, we are not allowed to do changes in the account on your behalf
Kris · 10:40 PM
i donot need to change anything to use this gift card
my last debit card is cancelled
if,i,use a gift card every month
then,nothing can be written
K
In order to do the step for the payment I will really need to route you directly to the correct team to help you asap
Kris · 10:41 PM
K
Please stay connected while I route you directly to our Google Play Support team.
Kris · 10:43 PM
You’re connected with agent Hev.
8:16 PM
Welcome! Your Case ID is 4-5590000036429. Refer to this if you need to contact us again.
By the way, the chat will stay open for 24 hours after your last message. If you step away for any reason, you can come back to this chat.
H
Hi Kim, thanks for contacting Google One Support. My name is Hev, I'm reading over your concern right now. How are you?
Hev · 8:17 PM
hello,I,just purchased a Vanilla Visas Gift Card&I,cannot get it to be received by u
iI,checked and teh card is all set
but,it is not being accepted?
8:18 PM
H
I'm sorry to hear that. I'll be checking on that one for you
Before we proceed with your concern, may I verify if this is the email address we are working on
kimchirev.12@gmail.com?Hev · 8:18 PM
i,have to pay my bill for;$10.61
8:19 PM
H
Thanks for confirming your email address.
Hev · 8:19 PM
H
I understand your concern about the payment you are trying to make for your Google One subscription.
No worries, you got me on this chat
Let's work on this together
Hev · 8:20 PM
gift card:4097 5825 0443 7594 07/32 cvc 696 Kim LaPointe
Rev.12 pymnt for google storage
8:20 PM
H
May I know if you already updated your payment method?
Hev · 8:20 PM
i,tried with that information i just posted to u
A Vanilla Visa Gift card for:$20.00
8:21 PM
H
Since I can see here that the charge is still trying to push through on your previous payment method MASTERCARD - 2858
Hev · 8:22 PM
here isthe new card the gift card
gift card:4097 5825 0443 7594 07/32 cvc 696 Kim LaPointe
Rev.12 pymnt for google storage
8:24 PM
H
Yes, Kim. I understand. However, you needed to update the primary payment method first
i,have a new card that is being sctivated
H
We do no have tools to manually add your edit your primary payment method
Please go to the link I have provided
Also please do not provide your full card details on other support or if contacting anyone
Hev · 8:25 PM
H
Only provide the last 4 digit of your card
This is for your security and privacy purposes
Hev · 8:25 PM
my new card for teh bank will not be active until july 1st
but,i,have this gift card for today
8:26 PM
H
Please follow the steps below:
Go to
payments.google.comClick Subscriptions and services
Click Manage under Google One subscription
Then change the payment method
Hev · 8:27 PM
but that card is not active
i,only want to use this gift card
H
Kim, please follow the steps since we do not have tools to access any Google Account.
Hev · 8:28 PM
i,mean what if i only want to use gift cards from now on
i only want to use my gift card for today &that means that u only need that card today
8:29 PM
H
Yes, you can use it by updating the payment method from the steps I have provided you
H
We do not have tools to manually change the payment method on your account since we do not have access on any Google Account
Hev · 8:30 PM
gift card:4097 5825 0443 7594 07/32 cvc 696 Kim LaPointe
Rev.12 pymnt for google storage
8:30 PM
H
I'm afraid to say no Kim
Kim, kindly stop providing me the whole gift card number and to any support as well. Since this will be only used on your end we do not have options or any tool access to Google Accounts
Hev · 8:31 PM
i just tried &it rejected it
8:31 PM
H
What error message does it show?
Hev · 8:32 PM
Multiple payments accounts are linked to this payments profile. Editing this payment method will apply to all linked payments accounts.
H
Can you send me a screenshot as well? So that I can check it here on my end
Hev · 8:32 PM
H
Do you see a paper clip icon?
Hev · 8:33 PM
H
Sure, please take your time
Hev · 8:33 PM
Please give me 2-3 minutes to check on this
Hev · 8:35 PM
can i send an email of the gif tcard?
H
Thank you for patiently waiting
Hev · 8:38 PM
H
Since your Google One subscription is already on Grace Period, we can choose from these options:
1. Is to cancel your subscription now so that your be able to resubscribe to Google One subscription
2. You'll wait for your card's activation on July 1, 2024 since you still on your Grace period and able to have your subscription still activated.
Let me know what option you would like to do
Hev · 8:40 PM
they are threatening to cancel with no-grace period
i,have asked if the ycould take 2 pyments nexy=t month
8:42 PM
H
What do you mean threatening?
Hev · 8:42 PM
well,they will not take 2 payments next month&they are telling me that they will destroy all of my miraculous pictures etc.
the yare always threatening me
H
Possibly, Kim. Though I cannot guarantee since the payment is system generated
Hev · 8:43 PM
Let me explain this to you
Hev · 8:43 PM
When your plan ends on 06/09/2024, you’ll lose access to:
Your 2 TB storage plan shared across Google Drive, Gmail, and Google Photos
Family sharing options with private storage and access to your benefits
Extra member benefits and perks
8:44 PM
H
It seems we are not on the same page for this
Hev · 8:44 PM
this is one of the messages
8:44 PM
H
Yes, I understand the message you received and such
Hev · 8:44 PM
Take action or your Gmail may be interrupted
kim, we’re still having trouble processing the payment for your Google One plan.
If you do not update your payment information, your membership will end on 06/09/2024. Since you will be over your storage limit, Google Drive, Gmail, and Google Photos services may be interrupted.
In order to keep your membership and benefits, please update your payment method.
If you do not update your payment method or clean up storage, services will be interrupted until your storage usage is under the 15 GB of storage that comes with your Google Account.
8:44 PM
H
Can I cut you out first and let me explain this to you
Hev · 8:45 PM
H
I really understand all the email you received from Google regarding updating your payment for your storage subscription. However, I already provided two resolutions for this case. I also confirmed that you are currently on Grace Period that will run for 30 days.
Though it doesn't shown on the email
Hev · 8:47 PM
H
However since I already confirmed this to you, kindly know that I'm trying my best to resolve this case on the resolutions I have proivded
Hev · 8:48 PM
I,JUST DONOT WANT MY SUBSCRIPTION CANCELLED
2. You'll wait for your card's activation on July 1, 2024 since you still on your Grace period and able to have your subscription still activated.
i,just want to understand why<I,cannot use my gift card?
8:49 PM
H
I understand, Kim. No worries, once your card gets activated please follow the steps I have provided you.
Hev · 8:50 PM
they are threatening to cancel
so,I,want to pay with the gift card
8:50 PM
H
However, the gift card is may not really accepted as a form of payment method
By the way, just making sure that you really try to add the payment method on this link
I can send you an email and you can attach the screenshot from it
Hev · 8:52 PM
i,am told it can be used online
8:52 PM
Please attach the screenshot showing the error message whenever you attempt to use the Gift card as a payment method
Not your gift card number Kim
The screenshot of the error message
Hev · 8:57 PM
H
Earlier I asked you a screenshot of the error message you are getting when trying to add the Gift Card on this link
payments.google.comHev · 8:57 PM
Multiple payments accounts are linked to this payments profile. Editing this payment method will apply to all linked payments accounts.
8:57 PM
Kindly attach it from the email I sent
And not the Gift card details
Hev · 8:58 PM
H
I really can't do anything from it
Hev · 8:58 PM
H
Kim, screenshot please. Not the message showing on the error message.
Hev · 8:59 PM
i,donot know how to do that
8:59 PM
H
Screenshot of the error message, please do not copy it
Is there any one near you who can assist you to perform the screenshot for you?
Hev · 8:59 PM
maybe u can tell me how to
9:00 PM
H
May I know what device you are using?
Hev · 9:00 PM
H
Is it okay if we do a screen share? Don't worry, I can only see what ever is on your screen and instruct you what to do, but won't be able to control it. And for your privacy, you can pause or end the screen share to hide sensitive or personal information.
Hev · 9:00 PM
Please share your entire screen
Hev · 9:01 PM
H
Are you able to accept it?
Hev · 9:02 PM
it was there then disappeared when i wrote to u
9:02 PM
H
Let me end it and send you another request, please set it up first before you reply to our chat
Hev · 9:03 PM
H
Now I can see your screen
Subscription and services
Hev · 9:04 PM
H
Beside the payment method
Hev · 9:05 PM
Click change payment method
Try to add your gift card from there
There are multiple payment method on your account as per checking your payment methods
You can try to remove the non active ones
Hev · 9:08 PM
H
On the Payment Method tabs
Hev · 9:09 PM
H
Does the gift card has enough balance?
Hev · 9:12 PM
i just checked it it is all set
H
In that case, let me go ahead and transfer this case to Play support to further assist you on adding your Gift card to your payment method. Since Google One subscription accepts Gift card as apyment
H
Please give me 2-3 minutes to transfer this chat
Hev · 9:13 PM
You’re connected with agent Lusia.
9:15 PM
L
Please allow me 2 to 3 minutes while I go through your previous interaction.
Lusia · 9:16 PM
L
I understand that you are unable to add the payment method in your Google account.
Lusia · 9:22 PM
by my bank card until july 1st but,I,purchased a visa gift card
Could you please help me with the screenshot of the error message you are getting while adding the bank account?
Lusia · 9:24 PM
i,had hev help me with that we shared teh screen
i,am not sure how to do a screen shot
L
I will send an email to you please reply back with the screenshot.
Lusia · 9:25 PM
i didnot receive an email
i,am not sure how to take a screen shot we ca nshare teh screen if u send that info
is there a way to call the card in to u
or have u take it right here?
9:28 PM
gift card:4097 5825 0443 7594 07/32 cvc 696 Kim LaPointe
Rev.12 pymnt for google storage
it is for;$20.00 so there is plenty on it
9:28 PM
L
Just to confirm, are you referring to the Google One?
Lusia · 9:30 PM
not sure,if that is which one i have
L
My scope of support is limited to the Google Play store.
For your question to be answered, I need to transfer your chat to the dedicated support team. Allow 2-3 minutes for me to transfer the chat. Please stay connected.
Lusia · 9:31 PM
I checked online&they do accept visa cards to pay subscriptions
i just need someone to take teh payment
You’re connected with agent Kris.
9:33 PM
K
Thanks for contacting Google One support! I'm Kris and I'll be chatting with you today! In case you need to refer to this chat interaction in the future, please take note of the following ID 4-5590000036429
Kris · 9:34 PM
K
May I please confirm the email address we're working on? and am I chatting with kim/
Kris · 9:34 PM
K
Thanks for confirming, Kim
Kris · 9:36 PM
K
I do understand that you need assistance with a gift card, can you give me more details with the issue?
Kris · 9:39 PM
my bank card will not be activated until july 1st so,I,want to pay by this gift card tonight
but it is not activated yet
&the form to try&add teh gift card is not allowing it to be added
so,I,am needing someone to take the payment
i,can pay any fee for paying it
K
I understand how important it is for you. I'll do my best to help you. If we can’t find a solution, I’ll collect feedback from our developers and give you an external resource that might help.
Kris · 9:43 PM
I juts need to pay my bill using this gift card
gift card:4097 5825 0443 7594 07/32 cvc 696 Kim LaPointe
Rev.12 pymnt for google storage
9:44 PM
K
You said that upon adding the gift card, its not allowing you. Can you send me a screenshot of the error your getting please?
Kris · 9:44 PM
i,donot know how to do that
it is a gift card fora one time payment only so it is not really ok with that it looks like
IF U READ THE WHOLE TRANSCRIPOT HERE,U,WILL BE ABLE TO SEE,WHAT GOOGLE IS TRYING TO DO TO WHO,I,AM
EMPHASIZING WITH CAPS NOT YELLING
9:49 PM
K
To better understand and troubleshoot the issue properly, I would need to see the error your getting into your screen
Kris · 9:50 PM
Remove payment method
Choose a new payment method before removing Mastercard •••• 2858
Add credit or debit card
#
Card number
4097 5825 0443 7594
Visa
MM
07
/
YY
32
CVC
696
More information about CVC.
Cardholder name
kim Lapointe
rev.12ZIP code
01013
The services and subscriptions below will be paid with this new payment method.
2 TB (Google One)
$10.61 past due
By continuing, you agree to the Google Payments Terms of Service. The Privacy Notice describes how your data is handled.
K
What is the device your using in doing the transaction?
Kris · 9:51 PM
Click Settings (gear icon).
Click Change payment method.
In Google Play, on the left, click My subscriptions.
Next to "Google One," click Manage.
Next to "Primary payment method," click Update.
Select an option and follow the steps on the screen.
Kris · 9:53 PM
I DONOT SEE SUBSCRIPTIONS
IT TELLS WHAT KINDS OF PLANS MONTHLY
K
Alright, aside from the computer do you have any other device that we can do this like an android phone?
Kris · 10:01 PM
I,HAVE A MOBILE PHONE YES
K
Is that an android phone?
Kris · 10:06 PM
On your phone or tablet, open the Google One app
At the top, tap Menu and then Settings.
Kris · 10:07 PM
K
Tap Change payment method.
Tap Google One and then Update.
Follow the steps on the screen.
Kris · 10:07 PM
I,AM NOT SURE HOW TO DO IT
IT SAYS HI KIM LAPOINTE
REV.12K
At the top, tap Menu and then Settings.
Kris · 10:11 PM
K
Please follow the steps on the screen.
Kris · 10:13 PM
IT IS NOT ALLOWING ME TO SAVE THIS CARD FOR METHOD OF PYMNT
10:15 PM
K
Thank you for the information
Kris · 10:15 PM
MY NMAE IS NOT ON THE CARD IT SAYS A GIFT FOR YOU ON IT
BECAUSE IT ISA GIFT CARD NOT MY ACTUAL NAME
MY ACTUAL NAME IS ON MY ACCOUNT
K
Aside from add credit or debit do you have any other payment option?
Kris · 10:16 PM
IS THA TAN OPTIONAL TO DO WITH THIS GIFT CARD?
K
Kindly give me 2-3 minutes to look further into your issue.
Kris · 10:20 PM
K
Thank you for patiently waiting.
Kris · 10:24 PM
K
Kim, I tried to check my resources. In order for you to use that gift card for Google One, it should be added first to your Google Play balance. I completely understand the importance of your concern however we're actually the technical support team for Google One cloud storage services, specialized with files sync, storage subscription and online storage management. However since you have me now, let me find the support or article that may help out as much as possible.
To get the proper steps in adding the gift card amount to your balance. I will need to have you routed to Google Play support team.
Would that be okay with you?
Kris · 10:30 PM
i already have spoken to 3 people please just take my payment
gift card:4097 5825 0443 7594 07/32 cvc 696 Kim LaPointe
Rev.12 pymnt for google storage
i have been on here for over 2 hours
i donot want my services interrupted or cancelled
please just take the payment
10:32 PM
K
I'm sorry to hear that. I understand the urgency of this matter. As much as I wanted to take the payment we don't have a tool to do that. And to be able to get the funds for the payment. The funds should be added first to the balance. And the steps for that is not available in our resources that is why I need to route you to the correct support team that has access to those steps
Kris · 10:37 PM
U,CAN TAKE THIS PAYMENT&CALL IT IN
K
For security and privacy we don't have a tool to do that. And also to secure your information, we are allowed to do changes in the account on your behalf
Kris · 10:39 PM
K
And also to secure your information, we are not allowed to do changes in the account on your behalf
Kris · 10:40 PM
i donot need to change anything to use this gift card
my last debit card is cancelled
if,i,use a gift card every month
then,nothing can be written
K
In order to do the step for the payment I will really need to route you directly to the correct team to help you asap
Kris · 10:41 PM
K
Please stay connected while I route you directly to our Google Play Support team.
Kris · 10:43 PM
You’re connected with agent Jack.
10:48 PM
I understand you have issues with the purchases.
Jack · 10:49 PM
just paying this bill recently
this month to pay my subscription/storage
not my usual debit bank card
i,need someone to take this payment
10:51 PM
J
No worries at all. I'll try my best to help you in this regard.
Jack · 10:51 PM
J
Just to confirm, may I know when have you submitted the form in the error message of screenshot?
Jack · 10:52 PM
i donot know how to do that
Remove payment method
Choose a new payment method before removing Mastercard •••• 2858
Add credit or debit card
#
Card number
4097 5825 0443 7594
Visa
MM
07
/
YY
32
CVC
696
More information about CVC.
Cardholder name
kim Lapointe
rev.12ZIP code
01013
The services and subscriptions below will be paid with this new payment method.
2 TB (Google One)
$10.61 past due
By continuing, you agree to the Google Payments Terms of Service. The Privacy Notice describes how your data is handled.
best i can do at this moment
i just want to make one payment with this card not monthly payments in the future
10:54 PM
J
In this case I'll help you with the form to submit it.
Jack · 10:54 PM
i,will have my debit card activated by july 1st
10:54 PM
J
once you submit the form our team will review the details and get back to you via email within 3 business days.
Jack · 10:55 PM
ihave to pay the bill now
gift card:4097 5825 0443 7594 07/32 cvc 696 Kim LaPointe
Rev.12 pymnt for google storage
10:55 PM
We’re still here to help.
Jack · 10:59 PM
Thank you for being so nice throughout the chat, your kindness motivates us to deliver our best. Is there anything else I could do before I let you go?
Jack · 11:00 PM
J
Sure, I am positive your issue will be resolved once you get the update.
Jack · 11:00 PM
J
A short survey will appear in this chat window, please stay connected. We'd love to hear your feedback about our interaction today and overall experience with Google. Thank you for contacting Google support! Have a great day!
The session has ended.
11:01 PM
Headquarters 1600 Amphitheatre Parkway Mountain View, CA 94043 phone: 650-253-0000 fax: 650-253-0001 driving directions, European Headquarters 1st & 2nd Floors
&well,if,i,cannot get,who,they,
*TO:TAKE,MY:PAYMENT,
*BY:GIFT-CARD THEN,
*I,WILL,HAVE,
*TO:SEND,
*IT,BY MAIL.
&THEY NEED TO ALLOW,IT,TIME,
*TO;GET THERE.
*THE LAW STATES!!!!
*~But the short answer is: late payments generally won't end up on your credit reports for at least 30 days after the date you miss the payment, although you may still incur late fees.~
What Is a Grace Period?
A grace period is a set length of time after the due date during which payment may be made without penalty. A grace period, typically of 15 days, is commonly included in mortgage loan and insurance contracts.1
Grace periods vary by card issuer, but must be a minimum of 21 days from the end of a billing cycle. For example, if your billing cycle ends on the first of ...
Your credit card's grace period gives you up to 4 weeks from your statement closing to your bill's due date. Here's how to make the most of that time.
*MY PAYMENT EACH MONTH FOR:GOOGLE,
*IS,WHENEVER IN,THE FIRST:WEEK&HALF,
* 2 WEEKS,
*THEY GET AROUND TO IT!!!
&NOW,OMG!!!!THEY ARE,DOING WHO:HE AND I,ARE, WRONG!!!!AGAIN!!!!
*SEE,THEY WANT TO,GET RID,
*OF,
*JESUS AND:I,AND,
*OUR:REVELATION 12 LOT-RE-T-C PICTURE, *CONFIRMATIONS!!!!&STORY!!!!
&GOOGLE SAID,THAT,"IS,SHE GOING, TO:FORFEIT EVERYTHING,WITH,,
*WHO,THEY ARE DOING THAT!!!!"
*(TO,
*JESUSAND I!!!!)
&YES,THEY DO,HAVE TO BE,WHAT THEY, DONOT WANT TO KNOW ABOUT!!!!
*THEY NEED:NOT,
*DO ANYTHING AT ALL,
*TO,
*ANYMORE OF:JESUS'S AND:MY- *REVELATION 12 LOT-RE-T-C STORY AND: *HOLY&PRECIOUS&SOOOO, *MANY:MIRACULOUS PICTURE *CONFIMRATIONS!!!!
*&GOOGLE:WILL:NOT ALLOW,
*THE-GIFT CARD TO:BE:ADDED,
*TO:JESUS'S AND:MY REVELATION 12 LOT-RE-T-C ACCOUNT!!!!
&NOW,THEY:ARE:THREATENING, *TO:SUSPEND,
*WHO,I,AM!!!!
*FOR:WHAT U,WICKED CRIMINALS. !!!!
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